Conversational UX Designer
We are seeking an experienced Conversational UX Designer to lead the design of seamless conversational interfaces within the Finance industry. You will focus on creating user-friendly experiences for voice and text-based platforms, enabling intuitive customer interactions for complex financial services. This role requires strong UX skills, with a focus on human-computer interaction and experience working in finance or similarly regulated industries.
Reporting to: Design Lead/Head of UX
Experience: 5+ years
RemoteCritical selection criteria:
- Immediate availability
- Minimum 5 to 8 years of practical experience in all user-centred design processes, mockups, adhering to design principles, and human behaviour.
- Demonstrate expertise in all UCD activities: user profiling, task analysis, journey mapping, information architecture, navigation models, concept modelling, VX strategy, high-fidelity interaction design
- Rock-solid portfolio with UCD artefacts
- Apply design thinking to complex systems, including B2B, B2E, websites, web applications, and mobile devices.
- Exceptional stakeholder management skills.
- Bonus for proficiency in user research.
You will be responsibile to:
- Design conversational UX flows for financial products (e.g., chatbots, virtual financial assistants, voice-enabled banking solutions).
- Collaborate with cross-functional teams, including product managers, developers, and financial experts, to translate business and customer needs into intuitive conversational designs.
- Create wireframes, prototypes, and user journeys that address various conversational scenarios, ensuring the designs meet financial compliance and privacy standards.
- Ensure conversational interfaces provide clear, concise, and trustworthy experiences, building user confidence in interacting with financial services.
- Optimize conversational designs by analyzing feedback and interaction data, improving user experience and reducing friction in customer interactions.
- Work closely with engineering teams to ensure the conversational UX is implemented accurately and securely.
- Stay current with trends and best practices in conversational UX, particularly those relevant to financial services.
You will thrive in this role if you have:
- 5+ years of experience in UX/UI design, with at least 2+ years specializing in conversational interfaces (e.g., chatbots, voice assistants, NLP platforms), preferably within the Finance industry.
- hold a bachelor’s or master’s degree (BDes / MDes/ BE/ BTech) in a design field, including interaction design, Human-Computer Interaction or comparable design discipline.
- Expert-level knowledge of UCD methodology, information architecture, navigation models, and interaction design principles.
- Strong understanding of human-computer interaction and NLP principles, with experience designing for financial products like banking, insurance, or customer service systems.
- Proficiency in design and prototyping tools like Figma, Sketch, Adobe XD, and conversational design tools like Botmock, Voiceflow, or similar platforms.
- Ability to collaborate with multi-disciplinary teams, working within agile environments to deliver high-quality conversational UX solutions.
- Experience presenting design concepts and decisions to a variety of stakeholders, including non-technical teams.
- A portfolio showcasing relevant work in conversational UX design, ideally within financial services.
Nice to Have:
- Experience conducting user research and usability testing to validate conversational design decisions, particularly for financial services.
- Familiarity with conversational analytics tools (e.g., Google Dialogflow, IBM Watson, Rasa).
- Experience with multi-modal interfaces (voice + visual) within financial applications.
- Knowledge of APIs and backend system integrations relevant to conversational interfaces in financial services.
